Businesses routinely make investments in their companies. They may invest in an advertising or promotional campaign, the latest technology or even additional inventory or a new location. Most business owners would still likely agree their best investments are in quality, productive employees.
Many businesses, especially small businesses, need to see a return on investment for new employees as soon as possible. This can lead to putting people on the front lines before they are quite ready. Many successful companies invest in both initial and ongoing training and education programs as part of their long-term plans for growth. If you have a small business and are rushing newbies into service, here are some training tips.
Company Background and Mission
New hires should know the history of the company, what sets it apart, and its mission. This can set a good foundation.
Whether they are a front-line employee or not, all employees should understand the critical importance of customer service and how to interact with customers and prospects.
This is, of course, the nuts and bolts of how to perform their specific job. This is often done by a fellow employee or manager. Once an employee is proficient at their main job, there should be a plan for cross-training.
This is an often overlooked part of employee training which can be unfortunate. Sufficient safety training can reduce injuries and potentially lead to lower workers’ compensation rates. Safety training should be documented just in case of legal claims.
Are smartphones allowed for use during work? How can company computers be used? What emails should not be opened? Are certain websites restricted? You should have a clearly written computer and digital device policy to maximize productivity and to protect your network.
Once these basics are covered, training and education programs could continue with issues ranging from conflict resolution to communications. Others may include negotiation training, stress management, time management, and leadership skills.
Training is one way to proactively protect your business. So is securing business insurance. Contact one of our business insurance agents to discuss coverage for your business. We look forward to assisting you.